About Us

Less2build.com are absolutely dedicated to your complete satisfaction. If you have any comments or suggestions please email us: info@less2build.com

Our Contact details:

Less2build LTD

Swaffham Road,


Kings Lynn,Norfolk

PE32 1TB

01760 337130  (Calls may be recorded for training purposes )


Making a purchase

Making a purchase is simple, browse our store, and add the products that you wish to buy into the shopping cart. When you have finished your selection, click on 'Checkout' and you will be asked details that we need to be able to complete the order.

Should you have any queries regarding products please feel free to ring us on 01760337130 (Some calls are recorded for training purposes )or email us where we will help you.

Please Note , Any estimating or advise is soley given to help you during your purchase . Less2build LTD will not be held responsiable for any issues arrising from this .

We recomend you double check all orders against your emailed invoices to avoid issues 


We accept Paypal ,Bank Transfer and all major credit cards excluding Amex at present.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason, should a price change we will always contact you first to ensure that the price is acceptable.All of our payments are processed by a third party and no details are stored or held by less2build ltd in any way.

Should an issue arrise from a payment made to us please feel free to contact and we can advise accordingly.

Description of Goods

Quantity and description of the goods are set out in the confirmation of order.
Drawings, photographs, specifications and advertising are published for the sole purpose of giving an approximate idea of the described goods. They do not form part of the contract and this is not a sale by sample.

Sizes are to be used as an approximation only especially when timber products are being used as timber can vary due to conditions of enviroment ,This can be 6 to 12% depending on current climate and finishing process Regulated timber IE,all externally treated timber goods are externally stored and maybe wet or damp depending on season, goods will not be exchanged under the above detail.

Images supplied are for illustration purposes and should not be used to obtain colour or true representation

When fine or special tolerances are required in the goods supplied beyond those generally accepted in the building trade, no liability shall attach to us unless such tolerances are notified in writing to us at the time of order and we have acknowledged in writing that we are prepared to accept such order.Items listed and sold as down graded goods will be in a down graded condition and not expected to be as new and thus will be reflected in price.

Delivery of Goods

Please Note The Following Postcode May or Will incur an extra charge on some items please contact us for rates.


If you ignore this and just make the purchase we will assume you have arrange for the items be collected.

Delivery shall occur when you take possession of the goods where we agree to deliver.
All dates and times we specify for delivery of the goods are an estimate. We shall not be liable to you if we do not deliver on or at any particular date or time. Time for any delivery shall not be made of the essence by notice any information needed to fulfil delivery is passed to delivery companies.
If you fail to accept delivery of any goods when they are ready for delivery, or we are unable to deliver the goods because you have not provided appropriate instructions, documents or consents, we shall be entitled to immediate full payment and risk in the goods shall pass to you.

Less2build LTD reserves the right to cancel your order at any time .We will of course make you aware if this is the case

Delivery is to "kerbside" Normally and is to the drivers discretion wheather they enter the property to unload ,less2buildgroup will not held liable for any damage 

For some of the heavy items in our store an Extra Charge may need to be applied to get the goods to you.We will contact you if this is needed 

Free Delivery is to mainland only ***Please Call Us For additional delivery charges*** Remote areas and Islands will have additional charges 

See Delivery Page For Standard Delivery Lead Times

All charges applied to faster deliveries that are delay but act of god (IE Severe Weather Snow,Flooding ,Gail Force winds) can not be refunded,The charge will apply and the order delivered as soon as conditions return to normal

Next Day Delivery

Delivery is made via courier ,These items are very heavy and require someone to be available to sign for the delivery and on certian products even help the driver unload the item ,

We will request the driver to call you 1 hour prior to your delivery to make you aware of ETA , (estimated time of delivery)

In the event you are not available for the delivery the items will be taken back to the local depot and a redelivery charge will be applied .

The redelivery charge must be paid by you the client in order for the goods to be re delivered .

By ordering these products on a Next Day Delivery you agree to these Terms and Conditions any next day deliveries selected in out of zone charges can be upto 3 working days 

Delivery Schedule 

We aim to deliver your order within 2 – 6 working days(Excluding Lintels and special order goods), however should there be a delay we will contact you asap.

Back Orders

If your order is not in stock, we will place it on back order for you. We will always email or telephone you with the option to cancel your order if you would rather not wait.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Risk & Ownership of Goods

The goods are at your risk from the time of delivery or deemed delivery.
Ownership of the goods shall not pass to you until we have received in full (in cleared funds) all sums due to us in respect of the goods.
Until ownership of the goods has passed to you, you shall hold the goods on a fiduciary basis as our bailee and store the goods (at no cost to us) in satisfactory condition and in such a way that they remain readily identifiable as our property and you shall tell us immediately where the goods are situated..

Price Payable and Additional Charges

Unless otherwise agreed in writing, the price payable for the goods shall be the price applicable prior to the date of delivery or deemed delivery for goods. .
We may at any time after acceptance of an order, but prior to delivery, revise the price payable for the goods to take account of increases in costs including, without limitation, costs of any goods or materials, carriage, the increase or imposition of any tax duty or other levy .

Payment and Interest

Payment for goods supplied on a credit account shall be due not later than the last day of the month following the month of delivery or deemed delivery of the goods, should you default in making payment, the entire balance of your account shall be payable immediately and we may charge interest, together with costs and expenses.
For non credit account purchases, payment shall be with the order or, at our discretion, on delivery or deemed delivery.
Time for payment shall be of the essence. You shall make all payments in pounds sterling and in full without any deduction.
If you fail to pay us any sum due (and whether or not any part of your account is subject to query), we may, in addition to our rights under , appropriate any payment made by you to such of the goods (or such goods supplied under any other contract between you and us) as we may think fit; and you shall be liable to pay us interest on such sum at the annual rate of 4% above the base lending rate.


If any goods are defective due to defective workmanship or materials, we shall (at our option) repair or replace such goods (or the defective part) or refund the price of such defective goods at the pro rata contract rate provided that:
(a) you give us written notice of the defect within seven days of the date of delivery ,in the case of a defect which is not discoverable upon reasonable examination, within seven days of the time when you discover or ought to have discovered the defect (and in any event within twelve months from the date of delivery .
(b) we are given a reasonable opportunity after receiving notice to examine such goods and (if asked to do so by us) you return such goods to our place of business for the examination to take place there;
(c) you do not make any further use of such goods after giving such notice;
(d) the defect is not due to wilful damage, negligence (other than ours), fair wear and tear, alteration or repair of such goods without our prior written consent or incorrect storage, application, movement, installation, commissioning, use or maintenance of the goods (other than by us);
(e) the defect is not due to any act or omission of you, your agents or contractors.
Our entire liability is laid out in our terms and conditions but in particular we shall not be responsible for either the cost of removing the goods from any place where they are installed or fixed
On request, we will provide information about any manufacturer’s guarantee offered and available to you in respect of the goods.
Save as expressly set out in these terms, all warranties and other terms implied by statute or common law (save for the term implied as to title) are, to the fullest extent permitted by law, excluded from the contract.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the contract price.
We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in each case whether direct, indirect or consequential, or any other indirect losses whatsoever and how so ever caused.
Nothing in these terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation; and (c) any other matter which it would be illegal for us to exclude.
Where goods are manufactured in compliance with any designs, specifications or drawings supplied by you or your customer, you shall indemnify us against all proceedings, costs, claims, losses or demands in respect of any infringement or alleged infringement of any intellectual property rights whatsoever of third parties in any part of the world.

Health & Safety

Certain goods supplied by us could, if incorrectly used, give rise to risks to health and safety. Information in respect of such products is available from us. You undertake that you will ensure compliance by your employees, agents and customers with any instructions given by us or the manufacturer or our supplier and will take any other steps or precautions, having regard to the nature of the goods, as are necessary to preserve the health and safety of any person handling, using or disposing of them.


You will be responsible for the disposal of any waste arising from the goods and will comply with all applicable laws, regulations and waste management licences relating to such waste, including the appropriate disposal by you of any goods marked with a crossed out wheelie bin symbol, save where you are a consumer and it is our responsibility at law. You will indemnify us against all costs, claims, liabilities and expenses arising from any breach by you of this provision.


Any notices given pursuant to or in relation to the contract shall be in writing and addressed to the party concerned at its principal place of business or last known address. Any notice shall be deemed delivered two days after posting or on the next working day after fax transmission.
Any provision of the contract found to be invalid or unenforceable shall, to such extent, be deemed severable and the remaining provisions of the contract shall continue in full force and effect.
Failure or delay by us in enforcing any contract term shall not be construed as a waiver of any of our rights under the contract.
You shall not be entitled to assign or subcontract any of your rights or obligations under the contract.
Less2build shall be entitled to enforce any provision of the contract, no person who is not a party to the contract shall have a right to enforce any term of the contract which expressly or by implication confers a benefit on that person.
Any dispute or claim arising in connection with the contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts, save that if you are domiciled in Scotland (within the meaning of the Civil Jurisdiction and Judgments Act 1982) then the contract shall be construed in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the Scottish courts.

Force Majeure

We may defer the date of delivery, cancel the contract or reduce the volume of the goods and/or services ordered by you (without liability to you) if we are unable to deliver or supply due to any cause beyond our reasonable control (including the acts or omissions of our suppliers and subcontractors).

Cancellations and Returns

We may, at our discretion, accept or reject the cancellation of any contract or the return of any goods not required. Such a cancellation or return shall be on such terms as we specify and in particular we may charge you a handling fee and or re-stocking charge (Between 5%-40%depending on products).

Please Note Any Orders Cancelled due to UK movement restrictions being imposed(delays being out of our control) will incur the standard admin fee and possibly restocking charges if the order has been placed for production.

Where you are a “consumer” under a “distance contract” (both as defined in the Consumer Protection (Distance Selling) Regulations 2000) you may cancel a contract within seven working days after the date the goods are delivered. You must return the goods to the branch from which they were delivered or request us to collect the goods, at your cost(collection costs change depending on product Items on courier they are normally £25.00 and heavier items are price on application ). This term shall not apply to any goods specially obtained or made for you or which are liable to deteriorate or expire rapidly.
We shall be entitled to cancel or suspend a contract if you fail to pay us any sum due pursuant to the contract (whether or not any part of your account is subject to query) or any of the following events occurs or we believe is likely to occur:

(a) You have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take a benefit for the relief of insolvent debtors; or

(b) You convene a meeting of creditors or enter into liquidation; or

(c) You have a receiver and/or manager, administrator or administrative receiver appointed over your undertakings or any part; or

(d) A resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order in your respect, or any proceedings are commenced relating to your insolvency or possible insolvency; or

(e) You suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or

(f) You are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or

(g) Any other event similar to the above occurs; or

(h) Special order products cannot be refunded or exchanged once 24 hours have passed from date of order (Special orders are anything with longer delivery times than main screen)

(i) You encumber or in any way charge any of the goods.

(j) You fail to observe or perform any of your obligations under the contract or any other contract between us and you;

(k) Refunds are processed withing 30 days, We may request an email to confirm the order is to be cancelled,

(l) All orders cancelled after  1 hour of order being placed will incur a £35.00 Admin fee 

(m) Less2 reserves the right to cancel any order and refund the amount paid 

(n) Please Note all lintels cancelled after 1 hour of placing your order WILL be subject to 25% cancellations charge as goods would have been ordered to replenish stock holding.

in order to cancel the orders with manufacturers this is the charge apply to us and can not be waived.

** Clearance items can not be returned for refunds and are sold on a non-return basis  ** 

Damaged Items

All items must be checked for damage on receipt of delivery .

Any Damage must be reported to us by email within 24 hours of receiving goods 

for us to be able to exchange due to courier insurance policies.

NOTE ; Some items will need to have a percentage of waste worked into your order  ,This mainly refers to Blocks ,Bricks & Tiles due to the way these are packed we recomend you allow a Maximum of 10% waste to cover this ,due to these products being pre packed we can not be held liable for damaged items within these tolerances.

Please be assured that Less2build do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.

Privacy Policy 

This website is provided for the purpose of displaying information about Less2build, and detailing what services and goods we provide.

The full Privacy Policy can be found here.

Cookie Policy 

This website uses cookies to provide information about Less2build.

The full Cookie Policy can be found here.

General Disclaimer

“Less2Build Limited is an independent retailer. Product names, logos, brands and other trade marks (whether registered or unregistered) referred to on this website are the property of their respective owners. Use on this website does not imply that the owners of such rights are affiliated to Less2Build in any way.  The use of third party trade marks, and any part or product reference numbers (or parts thereof) on this website is done so to aid and assist identification of parts and products,  for reference purposes only. They should not be used to infer any relationship between Less2Build and the third party in question.”

Companys house information

Company Number

VAT Number 



Registered Office


Less2build Limited

Swaffham Road


Kings Lynn

PE32 1TB

Company Origin United Kingdom